Thurs: 4:00PM - 9:00PM, Fri: 10:00AM - 7:00PM, Sat: 10:00AM - 7:00PM, Sun: 10:00AM - 5:00PM

A Note From MEGACON Orlando


LAST UPDATED MARCH 23, 2020
COVID-19 UPDATES

Hey Fans,

 

First off, thank you all for your ongoing concern and support during these challenging times – it does not go unnoticed. From the beginning, our team at MEGACON Orlando has followed the recommendations made by the CDC and the Florida Department of Health. In light of this, and with the help of our partners at Orange County Convention Center and Visit Orlando, our team has been able to move MEGACON Orlando to June 4-7, 2020. 

To best support you, all purchased tickets have been automatically transferred to the new MEGACON Orlando dates, June 4-7, 2020. Your QR codes are still valid. If you’ve already printed your e-ticket, please print your updated e-ticket. If you’re unable to attend on the new dates, don’t worry.  You’ll have until May 21st at 10 AM to get a refund which means you get extra time to decide if the event has all the guests and celebrities you want to see.  To request a refund, simply log in to your GrowTix account, and click ‘Refund Product’ next to the ticket you no longer want.  You will see the funds deposited to your account within two weeks. Click here for instructions on how to log into your GrowTix account.     

We’re super dedicated to delivering the ultimate fan experience and are working with all guests to confirm their availability. For now, all Photo Ops and Special Event tickets will be automatically transferred to the new MEGACON Orlando dates, June 4-7, until we have more info.  Be on the watch for updates on Photo Op and Special Events as appearances are confirmed. If your favorite guest can’t make it, or you can’t, it’s alright.  You will receive a refund.

For our Exhibitors/Artists

Your booth will be automatically be transferred over MEGACON Orlando, June 4-7.  If the dates don’t work for you, or you’re unable to make it don’t worry, everyone will have the following options.

●    Confirm booth transfer to new MEGACON Orlando dates, June 4 – 7, 2020

●    Transfer booth fees to MEGACON Orlando 2021 and we’ll guarantee your 2020 rate

●     A full refund (please allow up to 12 weeks)

Thank you for your ongoing support because the show and the fandom would not be what it is without you. Your dedicated Exhibitor Relations team will reach out shortly.

Also, let’s encourage everyone to be kind as we post and connect online. This is a time for us to stick together as a community and support each other like we already do so well.

Stay tuned to our feeds and we’ll keep you updated on all developments.

The MEGACON Orlando Team

The Orange County Health Care Agency (OCHCA) currently assesses the public health risk associated with COVID-19 as low. However, we are proactively staying up to date with national and local authority guidance and working with the Orange County Convention Center who will amplify cleaning and sanitization processes throughout the facility.

We look forward to welcoming all MEGACON Orlando fans who are planning to visit the show. If you are intending to come from outside of the U.S., we recommend you check for any latest government travel, entry or quarantine restrictions before setting off. Under any circumstance, if you feel unwell or you are coughing or sneezing, we ask for you to please not come to the venue and rest at home or in your hotel. The World Health Organization also recommends proper hand washing and covering your mouth and nose when coughing or sneezing to protect yourself and others.

We are grateful for the ongoing support of our community and look forward to continuing to serve you and provide the best possible experience at MEGACON Orlando. Our customer service team is always standing by at orlandotickets@fanexpohq.com and any updates will be posted here. 

To this end, we try to ensure that all FREQUENTLY ASKED QUESTIONS (FAQs) are answered and available in a searchable database

For more information about your city, please read the following:

http://www.floridahealth.gov/diseases-and-conditions/COVID-19/covid19-toolkit.html

http://www.floridahealth.gov/diseases-and-conditions/COVID-19/index.html